Information We Collect
We collect the following types of information to process your orders, provide customer support, and improve your shopping experience:
a. Personal Identification Information
- During Checkout: Your name, email address, phone number (mobile), and complete shipping and billing address.
- Account Creation: Username and password.
b. Payment Information
- Online Payments: We collect payment transaction details (e.g., last four digits of your card, transaction ID) via secure, encrypted third-party payment gateways. We do not store full credit card numbers or sensitive financial data on our servers.
- Cash on Delivery (COD): We collect your confirmation to pay the order value upon delivery.
c. Technical and Usage Data
- Website Activity: Your IP address, browser type, operating system, pages viewed, time spent on the site, and referral sources. This data is collected automatically via cookies and similar technologies.
2. How We Use Your Information
We use the collected information exclusively for the following purposes:
- Order Fulfillment: To process your purchase, verify payment (especially for COD orders), package your watch, and deliver it to your specified address in Pakistan.
- Communication: To send you updates on your order status, delivery notifications, and respond to your customer service inquiries.
- Marketing (with consent): To send promotional offers, new watch arrivals, and exclusive discounts via email or SMS, only if you have opted in to receive them. You can unsubscribe at any time.
- Security: To detect and prevent fraud, unauthorized transactions, and maintain the security of our website and customer data.
- Improvement: To analyze customer behavior and site performance to optimize our product offerings and website experience.
3. Sharing Your Information (Third Parties)
We share your personal information only when strictly necessary and with trusted partners who assist us in operating our business:
- Logistics & Delivery Partners: Your name, address, and phone number are shared with third-party courier services (e.g., TCS, Leopard, etc.) to ensure the successful delivery of your order.
- Payment Processors: Information required for securing and processing online payments is shared with certified payment gateways (e.g., 1Link, Easypaisa, etc.).
- Legal Compliance: We may disclose your information if required by law, court order, or governmental authority in Pakistan.
We never sell, rent, or trade your personal information to marketing companies.
4. Data Security and Protection
We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL Encryption: The entire website uses Secure Socket Layer (SSL) encryption to protect data transmission during checkout and login.
- Access Control: Access to customer data within Gadgets Realm is strictly limited to authorized employees who need the information to perform their specific job functions (e.g., processing orders).
5. Your Rights as a Customer
As a user of Gadgets Realm, you have the following rights concerning your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You have the right to request that we correct any personal data you believe is inaccurate or incomplete.
- Deletion: You may request the deletion of your account and associated personal data, subject to any legal requirements we have for record retention (e.g., tax records).
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting Customer Care.
6. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically for the latest information on our privacy practices.